I have a problem right now, I’ll describe it to see if anyone can help because I don’t want to lose the user’s data.
Everything started with the PGP gray screen not showing and going to a black screen saying Initilation Loader and stays there forever, I asked the user for the password and she gave it to me but this didn’t work, I don’t know any other password (such as admin passphrase). I load the computer using a PGP Bootable disk and I’m working with the command prompt. But every single command that I try to use, ask for the user passphrase. All I have is the Local Self Recovery questions and answers, I can do a –recovery-verify and they work fine, but I don’t know how to change the user’s password using the LSR by command prompt.
Please help, I’m getting fustrated because at every try I find an error and I don’t want to lose the user’s data.