According to the company statement the UK customers who purchased or attempted to purchase tickets between February and June 23, 2018, are affected by the hack attack.
The company also alerted international customers who purchased or attempted to purchase between September 2017 and June 23, 2018. Customers in North America are not affected. The compromised details include Name Address, Email address, Telephone number, Payment details and Ticketmaster login details.
— Ticketmaster UK (@TicketmasterUK) June 27, 2018
Ticketmaster says they have identified the malicious software on Saturday, June 23, 2018, with their third-party customer support product hosted by Inbenta Technologies.
According to company statement “as soon as we identified the malicious software, we disabled the Inbenta product across all Ticketmaster websites.”
Guardian reports ticket master customers already had fraudulent transactions debited from their accounts and the UK banks aware of the incident since early April.
The company claims to handle more than 230 million customers around the globe, and the company said it affected 5% of its global customer base.
In the meantime, mobile-only bank Monzo contacted its customers who dealt with Ticketmaster and asked to replace their cards.
The company said the Forensic teams and security experts working round the clock to understand how the security incidents occurred.
In the meantime the company recommends customers monitor your account statements for evidence of fraud or identity theft.
Here is a good news “If you have not received an email, we do not believe you have been affected by this security incident based on our investigations.” Ticketmaster published a website to answer questions about the incident.
À propos de la faille de sécurité sur le site de Ticketmaster https://t.co/FPL7fRPZT1
— inbenta France (@inbenta_fr) June 28, 2018
Our statement on the investigation into the #Ticketmaster cyber incident.
For advice on mitigating cyber incidents and protecting yourself and your business, visit the @NCSC website.
— NationalCrimeAgency (@NCA_UK) June 28, 2018
NCA is leading the is leading the investigation along with the Ticketmaster and partners to secure evidence, provide mitigation advice and guidance.