has released free software updates that address the described in this advisory. Customers may only install and expect support for software versions and feature sets for which they have purchased a license. By installing, downloading, accessing, or otherwise using such software upgrades, customers agree to follow the terms of the Cisco software license:
https://www.cisco.com/c/en/us/products/end-user-license-agreement.html

Additionally, customers may only download software for which they have a valid license, procured from Cisco directly, or through a Cisco authorized reseller or partner. In most cases this will be a maintenance upgrade to software that was previously purchased. Free software updates do not entitle customers to a new software license, additional software feature sets, or major revision upgrades.

When considering software upgrades, customers are advised to regularly consult the advisories for Cisco , which are available from the Cisco Security Advisories and Alerts page, to determine exposure and a complete upgrade solution.

In all cases, customers should ensure that the devices to be upgraded contain sufficient memory and confirm that current hardware and software configurations will continue to be supported properly by the new release. If the information is not clear, customers are advised to contact the Cisco Technical Assistance Center (TAC) or their contracted maintenance providers.

Customers Without Service Contracts

Customers who purchase directly from Cisco but do not hold a Cisco service contract and customers who make purchases through third-party vendors but are unsuccessful in obtaining fixed software through their point of sale should obtain upgrades by contacting the Cisco TAC:
https://www.cisco.com/c/en/us/support/web/tsd-cisco-worldwide-contacts.html

Customers should have the product serial number available and be prepared to provide the URL of this advisory as evidence of entitlement to a free upgrade.

Fixed Releases

Emergency Responder: CSCvf64322

The Emergency Responder Software can be downloaded from the Software Center on Cisco.com by navigating to Products > Unified Communications > Telephony Extensions > Emergency Responder.

Emergency Responder Release
First Fixed Release for This Vulnerability
Prior to 10.5 ; migrate to 10.5(1a)
10.5 10.5(1a) (future release)1
11.0 Vulnerable; migrate to 11.5(4)
11.5 11.5(4)
12.0 12.0SU1

1The COP file ciscocm.cer_CSCvf64322.cop.sgn is available from the Software Center on Cisco.com.

Finesse: CSCvi29556

The Finesse Software can be downloaded from the Software Center on Cisco.com by navigating to Products > Customer Collaboration > Options for Contact Center Solutions > Finesse > Finesse Software.

Finesse Release
First Fixed Release for This Vulnerability
Prior to 11.6 Vulnerable; migrate to 11.6(1)
11.6 11.6(1)

Hosted Collaboration Mediation Fulfillment: CSCvi31738

The Hosted Collaboration Mediation Fulfillment Software can be downloaded from the Software Center on Cisco.com by navigating to Products > Unified Communications > Call Control > Hosted Collaboration > Hosted Collaboration Solution (HCS).

Hosted Collaboration Mediation Fulfillment Release
First Fixed Release for This Vulnerability 
Prior to 11.5 Vulnerable; migrate to 11.5(3)
11.5 11.5(3) 

MediaSense: CSCvi29546

The MediaSense Software can be downloaded from the Software Center on Cisco.com by navigating to Products > Customer Collaboration > Options for Contact Center Solutions > MediaSense > MediaSense Software.

MediaSense Release
First Fixed Release for This Vulnerability 
Prior to 11.5 Vulnerable; migrate to 11.5SU2
11.5 11.5SU2


Prime Collaboration Assurance: CSCvi31818

The Prime Collaboration Assurance Software can be downloaded from the Software Center on Cisco.com by navigating to Products > Cloud and Systems Management > Collaboration and Unified Communications Management > Prime Collaboration.

Prime Collaboration Assurance Release
First Fixed Release for This Vulnerability 
Prior to 11.6 Vulnerable; migrate to 11.6 ES16
11.6 11.6 ES16
12.1 12.1 ES2


Prime Collaboration Provisioning: CSCvi31741

The Prime Collaboration Provisioning Software can be downloaded from the Software Center on Cisco.com by navigating to Products > Cloud and Systems Management > Collaboration and Unified Communications Management > Prime Collaboration.

Prime Collaboration Provisioning Release
First Fixed Release for This Vulnerability 
Prior to 12.5 Vulnerable; migrate to 12.5
12.5 12.5

Prime License Manager: CSCvi31807

The Prime License Manager Software can be downloaded from the Software Center on Cisco.com by navigating to Products > Unified Communications > Unified Communications Management > Prime License Manager > Prime License Manager Software Updates.

Prime License Manager Release
First Fixed Release for This Vulnerability 
Prior to 10.5 Vulnerable; migrate to plm_10_5_2 – 10.5.2.13001-11
10.5 plm_10_5_2 – 10.5.2.13001-1
11.0 Vulnerable; migrate to 11.5(1)SU5
11.5 11.5(1)SU5

SocialMiner: CSCvi29544

The SocialMiner Software can be downloaded from the Software Center on Cisco.com by navigating to Products > Customer Collaboration > Options for Contact Center Solutions > SocialMiner > SocialMiner Software.

SocialMiner Release
First Fixed Release for This Vulnerability 
Prior to 11.6 Vulnerable; migrate to 11.6.1
11.6 11.6.1


Unified Communications Manager and Unified Communication Manager Session Management Edition: CSCvd10872

The Unified Communications Manager Software can be downloaded from the Software Center on Cisco.com by navigating to Products > Unified Communications > Call Control > Unified Communications Manager (CallManager).

Unified Communications Manager Release 
First Fixed Release for This Vulnerability 
Prior to 10.0 Vulnerable; migrate to 10.5(2)SU5 or later
10.0 Vulnerable; migrate to 10.5(2)SU5 or later
10.5 10.5(2)SU5 
11.0 11.0(1a)SU4
11.5 11.5(1)SU3 
12.0 Not vulnerable


Unified Communications Manager IM and Presence Service: CSCvi29543

The Unified Communications Manager IM and Presence Service Software can be downloaded from the Software Center on Cisco.com by navigating to Products > Unified Communications > Unified Communications Applications > Presence Software > Unified Communications Manager IM & Presence Service.

Unified Communications Manager IM and Presence Service Release
First Fixed Release for This Vulnerability 
Prior to 10.5 Vulnerable; migrate to 10.5.2 SU4
10.5 10.5.2SU4
11.0 Vulnerable; migrate to 11.5(1)SU4
11.5 11.5(1)SU4

Unified Contact Center Express: CSCvi29538

The Unified Contact Center Express Software can be downloaded from the Software Center on Cisco.com by navigating to Products > Customer Collaboration > Options for Contact Center Solutions > Unified IP Interactive Voice Response (IVR).

Unified Contact Center Express Release
First Fixed Release for This Vulnerability 
Prior to 11.6 Vulnerable; migrate to 11.6(1)
11.6 11.6(1)


Unified Intelligence Center: CSCvi29571

The Unified Intelligence Center Software can be downloaded from the Software Center on Cisco.com by navigating to Products > Customer Collaboration > Options for Contact Center Solutions > Unified Intelligence Center > Unified Intelligence Center Software.

Unified Intelligence Center Release
First Fixed Release for This Vulnerability 
Prior to 11.6 Vulnerable; migrate to 11(6).1
11.6 11.6(1)

Unity Connection: CSCvf64332

The Unity Connection Software can be downloaded from the Software Center on Cisco.com by navigating to Products > Unified Communications > Unified Communications Applications > Messaging > Unity Connection.

Unity Connection Release
First Fixed Release for This Vulnerability 
Prior to 10.5 Vulnerable; migrate to 10.5SU5
10.5 10.5SU5
11.0 Vulnerable; migrate to 11.5(1)SU3
11.5 11.5.1SU3
12.0 Not vulnerable

Virtualized Voice Browser: CSCvi31823

The Virtualized Voice Browser Software can be downloaded from the Software Center on Cisco.com by navigating to Products > Customer Collaboration > Options for Contact Center Solutions > Virtualized Voice Browser.

Virtualized Voice Browser Release
First Fixed Release for This Vulnerability 
Prior to 11.6 Vulnerable; migrate to 11.6(1)
11.6 11.6(1)



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