I need a solution

I have recently downloaded a trial of the Symantec Encryption Desktop . Before purchasing we are testing to make sure it work as needed. I have created, zipped and sent the PGP to a vendor. They used the to encrypt a document and send back to me; however, I can not seem to the file.

I get this error: It is not possible to decrypt this because your does not contain keys(s) corresponding to any of the above keys

I searched for forum and it seems this has happened to other users but I did not find a solution posted.

Anyone able to help?


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