As is the case with any call center, success largely depends on a ’s ability to deliver great customer service in a high-stress environment. To out-service the competition, businesses need a way to maximize their call center agents’ performance, have them respond to customer complaints rapidly, increase engagement and improve the overall quality of service through hands-on training.

A new case study available in the “What’s Inside Matters” Teramind resources hub highlights another successful business ROI story as a result of transparent and strategic user activity monitoring in a call center.

- customer service case study - Call Center Increases Performance and Customer Satisfaction with User Activity Monitoring

Click here to download the case study (PDF).

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